Services
Comprehensive services are available to support your installation,
deployment and on-going use of MatchBoard®.
Installation and Configuration
We can install and configure your system to work optimally
with your business processes. Configuration work includes
setting up users, branch offices and departments, user roles,
permissions, vendors/clients and vendor/client groups, customized
lists, locations, etc.
Data Conversion and External Interfaces
Data Conversion services are available for converting legacy
data (candidate databases, etc.) to MatchBoard. Data conversion
is usually carried out at our offshore facilities for rapid
turnaround at lower cost.
Interfaces to other systems can also be developed to exchange
data between them. Customized MatchBoard routines can be developed
that will allow MatchBoard to search external databases (e.g.
your old candidate database), or read your HRIS, Procurement,
ERP or Accounting databases for pertinent information.
User Training
Using MatchBoard Effectively - 2-day course includes
how to use each module of MatchBoard. Covers all functionality
of MatchBoard, and how to make maximum use of its features
to automate your job functions. Intended for all users of
MatchBoard - recruiters, hiring managers, technical evaluators,
administrators and management.
Vendor Training - Half day course on how to use the
vendor features of MatchBoard to smoothly interact with clients.
MatchBoard Administration - Half day course intended
for MatchBoard Administrators on how to set up MatchBoard
in your business environment. Set up and administer changes
to users, branches and departments, reports, system wide restrictions,
lists, locations, statuses, etc. Covers housekeeping functions
like database backups, etc.
Recruitment Outsourcing
You can outsource front line recruiting functions (e.g. Internet
searches, resume shortlisting, preliminary screening of candidates,
etc.) for a flat annual fee that may be less than your Internet
Job Board subscriptions! You get live technical recruiters,
professionally screened resumes ) from various sources, submitted
into your MatchBoard system. You go through only a handful
of the best-qualified resumes and focus on those candidates
to hire them. We can work with your approved vendors, set
up new ones, manage your advertising, or search the Internet
for qualified candidates.
You can choose from various service levels - from low-cost
searching and screening resumes, to full-fledged Vendor Management.
With MatchBoard, outsourcing provides such quality and value
that it will work like a professional recruiting extension
of your own organization.
Customization
MatchBoard can be customized to include additional features
that you may want in your system. Please contact a MatchBoard
Representative for additional details.
Hosting
Your MatchBoard database can be hosted (ASP) at our site to provide
the security and bandwidth you require to support your user
group. Bandwidth and server power are available at various
levels to accommodate the smallest to the largest organization.
Technical Support
On-going technical support is available:
Bronze: Email support only. Responses generally
within 24 hours.
Silver: Email support with response guaranteed in 24
hours. Telephone support available via toll free number (per
minute charges apply).
Gold: Email support with response guaranteed in 24
hours. Purchase blocks of technicians' time on telephone 9:00
a.m. to 7:00 p.m. ET. Toll free number.
Please contact MatchBoard Sales for additional information.
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